Payment Center

Payment center is a simple, secure way to manage your lab group account, access data, and track spending. Designed for your convenience, payment center also allows you to track Sanger sequencing projects, manage account users, view account history, and track the use, status, and balance of Purchase Orders (POs).

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How to Set Up Your Payment Center Account

Setting up your Payment Center Account is as easy as 1, 2, 3

  • 1. Log in from the Genewiz.com homepage.
  • 2. Click on the payment center tab in the same row as the MY ORDERS tab.
  • 3. Follow the step-by-step instructions to complete set-up.

Have Questions?

  • Explore our Payment Center Frequently Asked Questions guide to learn more about Payment Center and how it can help you streamline your ordering process. “>Click here to access the guide >.

Functions

Account Management

  • Add, modify, and remove shared payment methods, including convenient pre-payment options
  • Control individual group members’ payment method options
  • View account summary
  • Obtain account balance alerts

Member Management

  • Add and remove group members
  • Control end-user activity email alerts

Ordering and Results

  • Select shared payment methods for each order
  • View sequencing data. Applicable to lab managers and authorized group members only




Features and Benefits

Convenient Account Access – payment center is available 24 hours a day, 365 days a year; access and download account activity and data anytime, anywhere.
Effortless Pre-Payment – Recharge pre-payment methods anytime to benefit from continuous fast and easy ordering.
Easy Account Customization – payment center Managers can grant access or lock in a group member to specific payment methods.
Easy PO Low-Balance Alert – payment center Managers can set up email alerts when a payment method balance drops below a customizable low-balance threshold.
Monitor Account Balances – Easily track spending for specific projects or payment methods.

Guidelines for payment center Setup

  • All lab members have the ability to set-up payment center accounts. 
    • Once activated, this person will be the Group Manager of the payment center account. 
    • For optimal use, it is strongly recommended that Lab Managers, or the person(s) responsible for lab spending and/or lab data management, serve as payment center Group Managers. 
  • payment center Group Managers will be able to invite appropriate lab members to be Group Members once their payment center account activation is complete. 
    • Group Members are typically any researcher that needs to share payment methods with other members of the group. 
  • Researchers at labs with an existing payment center account must contact the Group Manager in order to become a Group Member. 
    • Group Managers can invite new Group Members easily with the online group management function.

*Please note, it may take up to 24 hours to activate your payment center account. You will receive an email notification when your payment center account is active. 

If you have any questions about setting-up your payment center account, please contact Technical Support (877-436-3949, option 2). GENEWIZ Technical Support representatives will be able to walk you through the account set-up process and assist with any questions.